I just made my first Zalora purchase and I must say that it gave me the best online shopping experience ever!
I got so inspired that I decided to write down the top five things that I like about Zalora:
5) The great plethora of items you can find & buy from Zalora
There are gazillions (not really, I exaggerate but you get the point) of items you can buy via Zalora. They have clothing, accessories, sports-related items, and stuff for the home. It literally is a one-stop shop for almost everything that you need since they host more than 100 brands! Zalora, to me, is like an online department store, and that is just so awesome and convenient.
4) Their easy-to-use website
As a frustrated blogger/graphic designer, I have a penchant for websites that are easy on the eyes. Zalora’s website is so straight-forward that I can probably let me my mom navigate on her own. I like how everything in the site has a point, as some websites have all these distracting links and images that just turn people off and stop them from making a purchase. This just goes to show that the website was well-thought-of by great minds.
3) AWESOME customer service
I had a mishap with one of the discount vouchers for Zalora and I mentioned them in a tweet to subtly inform them about it. They were quick to tweet back with a number that I can call if I need help. Being the phone-mahiyain person that I am, I was stubborn and chose to raise my concern via their “Need Assistance” feature (which is easy to use and prominent in the site). I got an email 4 hours later, and that is already fast for me considering the average response time even for people I email at work. The “Zalora expert” was also nice and friendly, and even offered to place the order for me. THAT is customer service.
2) Their delivery time which is faster that the speed of light! Haha!
I placed my order at 2:54 am on Sunday, and got a call from Zalora confirming my order at about 11:00 am. I received my order at home by ~3:00 pm. I got my order within 2 days upon placing it on the site! I love how quick that was as I don’t like having to wait for packages and having to stay home all the time ’cause you don’t know when the mailman would decide to pass by.
1) 3 words: CASH ON DELIVERY.
The best thing EVER about Zalora is how they have a COD option for Metro Manila customers. I’m not a fan of going to the bank to deposit money, then having to scan my deposit slip to send it to the vendor. And no, I don’t have a credit card either, and I am not comfy with sharing my mom’s credit card details whenever I borrow it. I love how Zalora made the choice to stand out (and trust the goodness and honesty of people in the Philippines) by having this payment option. Kudos!
Go make your own Zalora purchase now and share your Zalora story with me by commenting below! :)